Refund & Cancellation Policy

Introduction

This Refund & Cancellation Policy explains the terms and conditions related to cancellation, refunds, returns, and service termination for our business offerings. Our company provides IT Services & Solutions, New and Refurbished Laptop & Desktop Sales & Purchase, Computer and Laptop Hardware Repair Services, Data & Business Analysis, and Complete Digital Marketing Services.

By accessing our website, purchasing products, or availing of any services, you agree to comply with this Refund & Cancellation Policy.

General Policy Overview

  • All cancellation or refund requests must be raised through official communication channels such as email, contact form, or customer support.
  • Refunds are processed only after proper verification and approval.
  • Processing time for approved refunds may take 7–10 business days depending on the payment method.
  • Taxes, gateway charges, or service fees (if applicable) are non-refundable unless required by law.

IT Services & Solutions – Refund & Cancellation

  • Once IT services such as consultation, infrastructure setup, software installation, AMC, or managed services have started, refunds are not applicable.
  • Cancellation requests made before the commencement of service may be eligible for partial or full refunds, subject to administrative costs.
  • No refunds will be issued for delays caused by third-party vendors, client-side issues, or force majeure events.
  • AMC or subscription-based IT services can be canceled with prior written notice, but unused periods are non-refundable unless explicitly stated in the agreement.

Laptop & Desktop Sales (New & Refurbished) – Refund Policy

  • Returns or refunds for new or refurbished laptops, desktops, and accessories are accepted only if reported within the specified return window mentioned at the time of purchase.
  • Products must be returned in original condition with invoice, accessories, and packaging.
  • Refurbished products may show minor cosmetic wear; such conditions are not eligible for refund.
  • Refunds are not applicable for physical damage, liquid damage, electrical surge damage, or unauthorized modifications.
  • Warranty-related issues will be handled as per the warranty terms provided at the time of sale.

Purchase of Used Laptops & Desktops

  • Once a used laptop or desktop is purchased from a customer and payment is made, the transaction is final.
  • No cancellation or refund is applicable after successful inspection and payment.

Repair & Hardware Service – Refund Policy

  • Diagnostic or inspection charges are non-refundable.
  • Repair charges are non-refundable once the repair process has started or completed.
  • In case a repair is not feasible, the device will be returned in the same condition as received.
  • We are not responsible for data loss during repair; customers are advised to back up their data before submitting devices.

Data & Business Analysis – Refund & Cancellation

  • Data analysis, reporting, dashboards, and consulting services are non-refundable once work has commenced.
  • Cancellation requests before project initiation may be considered for partial refunds after deducting administrative and planning costs.
  • We do not guarantee specific business, financial, or performance outcomes from analytical services.

Digital Marketing Services – Refund & Cancellation

  • Digital marketing services including SEO, social media marketing, paid advertising, and content marketing are non-refundable once the campaign or service has started.
  • Monthly or retainer-based services can be canceled with prior written notice; however, fees for the ongoing or completed billing cycle are non-refundable.
  • Advertising spend paid to third-party platforms (Google, Meta, etc.) is non-refundable.
  • We do not guarantee rankings, traffic, leads, or revenue results.

Order Cancellation by Company

We reserve the right to cancel any order or service due to:

  • Non-payment or payment disputes
  • Inaccurate information provided by the customer
  • Violation of terms and conditions
  • Unavailability of products or resources

In such cases, eligible refunds will be processed as per this policy.

Refund Processing

  • Approved refunds will be processed through the original payment method.
  • Refund processing time may vary depending on banks or payment gateways.
  • Customers will be notified once the refund has been initiated.

Changes to This Policy

We reserve the right to update, modify, or change this Refund & Cancellation Policy at any time without prior notice. Any changes will be effective immediately upon posting on this page.

Contact Us

For any questions regarding this Refund & Cancellation Policy, please contact us through our official website contact page or customer support channels.

Thankyou, SHASHIV ENTERPRISES